dorkaholics replied
Customer Reply
Hi,
Can you confirm if my site was updated today?
Thank you.
Public Ticket #27753
Incorrect Stats
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
I'll update your site soon.
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
Hi, I wanted to follow up.
Thank you,
dorkaholics replied
Customer Reply
Hi, it has been one week. I wanted to follow up.
Thank you,
PenciDesign Supporter replied
Staff Reply
Hi,
We'll try to update this plugin this week.Regards,
PenciDesign.
dorkaholics replied
Customer Reply
Hi Team,
I just wanted to follow up.
dorkaholics replied
Customer Reply
Thank you. I look forward to your progress!
PenciDesign Supporter replied
Staff Reply
Hi,
In this case, please wait for me to debug and double-check on my testing site, then update this ticket as soon as possible.
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
Yes.
PenciDesign Supporter replied
Staff Reply
Hi,
Have you created the JSON file from the account that you manage the Google Analytics account?
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
I installed the Penci Google Analytics Views plugin and uploaded my JSON file, but my views just say "Array"
dorkaholics replied
Customer Reply
Thank you.
PenciDesign Supporter replied
Staff Reply
Hi,
Please wait for me to debug your site then update this ticket as soon as possible.
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
Hi,
Yes, I have cleared all the caches.
Thank you,
PenciDesign Supporter replied
Staff Reply
Hi,
Have you cleared all the site caches?
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
Hi,
It has been over a day and the count has not changed.
Can you check please?
Thank you,
PenciDesign Supporter replied
Staff Reply
Hi,
The progress may take 1 day to complete.
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
How long should I wait?
PenciDesign Supporter replied
Staff Reply
Hi,
I've configured the Jetpack count for your site.
Please wait for the cache system to re-built all the meta views cache and then check again.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
Hi, I do not see that option.
PenciDesign Supporter replied
Staff Reply
Hi,
Please go to Appearance → Widgets: expand the ".Solead Popular Post" → Display Popular Post on: select "Jetpack Post Views" option.
Regards,
PenciDesign.
dorkaholics replied
Customer Reply
Hi, thank you for the reply.
I'm still not understanding the issue.
Here is what the widget is displaying.
Here is what Jetpack shows:
Here is what the posts page shows:
I believe Soledad is incrementing the wrong post.
I saw in another ticket that you were able to provide this solution: https://pencidesign.ticksy.com//ticket/3500176/
Could you assist me by doing the same?
Thank you.
PenciDesign Supporter replied
Staff Reply
Hi,
The issue lies in the disparity between the post count algorithms of Soledad and Google Analytics/Jetpack. The Soledad theme increments the view count each time a user reads your post, whereas other services count views based on user IP addresses.
We plan to enhance the post count feature in a future theme update.
Regards,
PenciDesign.
dorkaholics started the conversation
Conversation Start
Hi there.
According to Jetpack stats and Google Analytics, my most read recent article is here: https://www.dorkaholics.com/warrior-meet-andrew-koji-jason-tobin-chen-tang-ah-sahm-young-jun-hong/
However, the Soledad popular posts puts the post published before it as the most recently most read: https://www.dorkaholics.com/warrior-meet-hoon-lee-kieran-bew-tom-weston-jones-wang-chao-bill-ohara-richard-lee/
How can I correct this data error?
Thank you,
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