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Public Ticket #27783

Penci Advanced Carousel

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

The problem may be that one of your installed plugins is conflicting with the Elementor editor mode because it's not showing on my testing site.

To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

Regards,
PenciDesign.


dash5 replied

Customer Reply

The General comes up but when i click on slider items, its just blank

PenciDesign Supporter replied

Staff Reply

Hi,

Here is the screenshot of the homepage:

8Qg8Axb.png

Regards,
PenciDesign.


dash5 replied

Customer Reply

Hi Can you try it on the homepage, that's where the issue is primarily happening for me.

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site, and all the Elementor element settings panels showing correctly without any issues, here is the screenshot:

qc65DWR.png

Please clear all the browser caches and check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.



dash5 started the conversation

Conversation Start

When I use the Penci Advanced Carousel in elementor nothing shows up when I click to add Slider images. This also happens if i click on 'style' and then the option of slider overlay.

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