Instagram Widget | PenciDesign Support

kindandtasty replied

2 years ago

Customer Reply

Hello,

OK, sounds good.

Thank you in advance,

Jasmina

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've reviewed your site, and it appears there's an issue with the URL structure and the API integration. We'll investigate and resolve it promptly.

Regards,
PenciDesign.

kindandtasty replied

2 years ago

Customer Reply

Hello,

I did that (before and today again), it does not help. Plese look at the previous messages. Images are not displaying but the links are still working, meaning you can still click on the grey fields that should be images and it will lead you to my instagram post. You can see it here: https://kindandtasty.com/

This is the last message I got from you guys on this issue, so I am wondering if someone already verified this and what to do:

Hi,

The issue stems from Instagram having recently altered the image URLs, resulting in all Instagram image feed URLs displaying a 403 error.

Kindly allow me to verify this on our testing site, and I will promptly update this ticket.

Regards, PenciDesign.

Thank you,

Jasmina

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

The problem maybe the Instagram Token was expired.

Please go to dashboard → Soledad → Connect Instagram: re-connect to your Instagram account at this page.

Regards,
PenciDesign.

kindandtasty replied

2 years ago

Customer Reply

Hello,

does anyone has an idea how to solve the Instagram Widget problem (Instagram image feed URLs displaying a 403 error)?

Thank you,

Jasmina

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please go to Appearance → Widget: add the ".Soledad Pinterest Widget" then modify the widget settings.

Regards,
PenciDesign.

mirandanm69 replied

2 years ago

Customer Reply

Hello,

How do I set up Pinterest to show on my theme sidebar on the Pinterest Widget option?

Thanks!

kindandtasty replied

2 years ago

Customer Reply

Hello,

OK, thank you for looking into it.

Kind regards,

Jasmina

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

The issue stems from Instagram having recently altered the image URLs, resulting in all Instagram image feed URLs displaying a 403 error.

Kindly allow me to verify this on our testing site, and I will promptly update this ticket.

Regards,
PenciDesign.

kindandtasty replied

2 years ago

Customer Reply

Hello,

thank you, I did do that (before and just now again), but it didn't help. Any other ideas?

Thanks,

Jasmina

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've checked your site, please follow these steps:

- Go to dashboard → Soledad → Connect Instagram: re-connect to your Instagram account at this link,

- Navigate to Appearance → Widgets: delete all the current Instagram widgets and then re-add them,

- Clear all the site caches.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

kindandtasty started the conversation

2 years ago

Conversation Start

Hello,

Instagram widget stopped showing preview images some time ago. The links are still working (it's connected properly), but it's not showing thumbnail images, just grey areas. I tried re-connecting my Instagram account and tried deleting the widget and activating it again. Is the problem coming from Instagram?

https://kindandtasty.com/

Thank you in advance,

Jasmina