About Header Builder & AIOS plugin

Arturo AR replied

2 years ago

Customer Reply

Hi,

Thank you for all your help.

After several attempts, finally I can save and publish changes via Appearance->Customize.

I really don't know what options I moved, but after I disable some options, I'm still wasn't able to save changes. I deactivate plugins and it didn't work either. I activate the plugins again and suddenly I finally can save changes.

Hope the AIOS plugin can protect my site with the options I leave active.

Thank you again for all your support. Now I can continue enjoying the Soledad Theme.

Regards,

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

In general, please disable all the AJAX filters on the AIOS plugins and then check again. The last time, I disabled the validate POST request on this plugin.

Regards,
PenciDesign.

Arturo AR replied

2 years ago

Customer Reply

Hi,

Thanks a lot for helping me with this issue.

Now, I'm receiving an error message when I try to Customize the theme (I've added a screenshot)

I've cleared the entire cache, deactivate plugins, cleared browser cache, tried in another web browser and still I have the same message.

When I use the Header Builder and made changes, here I'm able to do it and save them without a problem.

How can I fix this and been able to save my changes in the Customize area?

Thank you again for your help.

Regards,

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've configured the AIOS plugin for your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Arturo AR started the conversation

2 years ago

Conversation Start

Hi!

In previous days I discovered that my website was infected with malware and after several attempts, I found myself needing to delete everything and reinstall WordPress.

I already imported a demo again and I'm redoing everything I already had.

I installed the All in One WP Security plugin to have greater security on my site and I just discovered that it generates a "conflict" with a detail: when I want to open the Header Builder nothing appears, just a blank page.

Fortunately, I thought that among everything I configured in the plugin, something makes this option not available and not working.

I really don't know which of all the plugin configuration options is the one that doesn't allow the Header Builder to run. I had to disable it completely to access the Header Builder.

Do you know which option in this plugin is the one that prevents the Header Builder from running?

Or what does the Header Builder option need to have available in WordPress for work without problem and that the AIOS plugin is preventing?

I hope I don't bother you with my question and you can help me know which specific option I have to deactivate in the plugin so that I don't have to deactivate all the plugin completely when I need to work with the Header Builder.

Thanks in advance.

Regards.