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Public Ticket #28323

Feature images no longer seen on Facebook

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I'm still not logged in to your site, so I haven't modified or deactivated any plugins.

Please keep all currently activated plugins if they are working.

Regards,
PenciDesign.


Dan Turner replied

Customer Reply

It appears to be working now! Thanks!! I noticed you deactivated the OG plugin, which is great. Was it something I could fix in the future, or was it strictly a support issue?

PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.


Dan Turner replied

Customer Reply

Unfortunately, that didn't work. I'm using the defaults on that plugin, although there appears to be thousands of combinations of settings. But -- why would I need a plugin? I have many sites that don't have one, and Soledad used to work great without one. What has changed, and how do I change it back? Thanks.

Dan Turner started the conversation

Conversation Start

Our feature image used to show when posting a blog URL to Facebook. But now there is just a partial view of the logo (see screenshot). On FB, it looks correct in the setup until we hit Post, then the feature image always disappears. The only change I've made is updating the theme about 10 days ago. I've tried disabling the cache plugin; disabling lazyload, etc. -- so far, nothing is working. What can be wrong? Thanks.

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