Lê Thảo replied
Customer Reply
Problem solved, thank you for your support.
Public Ticket #28482
Install them fail
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
The issue is that WordPress has scanned the wp-content/themes folder and found that the directory is not a theme folder.
Please check all the themes you've uploaded and ensure they are WordPress themes, not data folders.
Regards,
PenciDesign.
Lê Thảo replied
Customer Reply
Pls see the attachment
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me the screenshot of the message.
Regards,
PenciDesign.
Lê Thảo replied
Customer Reply
Currently, the theme is working, you can see my website: https://hthaostudio.com/
but this message still remind, what should i do?
PenciDesign Supporter replied
Staff Reply
Hi,
The problem is that you've uploaded the wrong theme file.
Please extract the downloaded file, upload the soledad.zip file only.
Regards,
PenciDesign.
Lê Thảo started the conversation
Conversation Start
Hi,
After install the theme, i got the message as attachment, pls guide me what i should do next?
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