Skip to content
Public Ticket #28484

Wrong review schema

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

1. The current version of Penci Review has already modified the maximum review score to 5.

2. You CAN'T adjust the ratingValue to be larger than 5 because Google will flag it as an error.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

I've re-updated plugin file for your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.


senses replied

Customer Reply

I cleared all cache and did run the google tool again. Still same error?

PenciDesign Supporter replied

Staff Reply

Hi,

I've updated your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.


senses replied

Customer Reply

yes, I want it removed, since it have no purpose for us

senses replied

Customer Reply

Here is some google results to show how wrong it looks on our site (4 reviews !?) and from another site where the markup is correct. 

PenciDesign Supporter replied

Staff Reply

Hi,

If you want to remove the AggregateRating, I'll help you by modifying the plugin file to remove it.

Regards,
PenciDesign.


senses replied

Customer Reply

Hi again, 

The wrongly hardcoded image is fixed. That is good. But regarding the other problems. 

1. It is no problem at all to use other scale than 1-5. Here is what google say about rating ( from https://developers.google.com/search/docs/appearance/structured-data/review-snippet ) : reviewRating.ratingValue: "A numerical quality rating for the item, either a number, fraction, or percentage (for example, 4, 60%, or 6 / 10). Google understands the scale for fractions and percentages, since the scale is implied in the fraction itself or the percentage. The default scale for numbers is a 5-point scale, where 1 is the lowest value and 5 is the highest value. If another scale is intended, use bestRating and worstRating."

2. I dont understand why AggregateRating is used for average rating? This is not needed. There are no user reviews, there is only one review with one rating from the author, but since AggregateRating is used it looks in search results like there are multiple reviews from users instead of one from the author.  

PenciDesign Supporter replied

Staff Reply

Hi,

I've re-updated the Penci Review for your site:

1. Google requires a maximum point for each review is 5,

2. Each schema data includes 3 sub schema about product, average rating, and author.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.


senses replied

Customer Reply

They are "valid" but still very wrong. Read my first msg

They use aggregateRating which we dont use, so it messes up the search result.

They have wrong image? ( www.example.com / seafood-restaurant.jpg which seems like hardcoded in schema-markup.php ? )

They show rating 1-5 instead of 1-10?

senses replied

Customer Reply

cache cleared. Same problem. 

Disabled caching plugins. Same problems. 

I tried different reviews too. All have some problem. 

PenciDesign Supporter replied

Staff Reply

Hi,

Have you cleared all the site caches and rechecked it on the Google Rich Snippet site?

We've addressed all the schema issues in the latest version.

Regards,
PenciDesign.


senses replied

Customer Reply

I upgraded to 3.3. Same problem. 

PenciDesign Supporter replied

Staff Reply

Hi,

Please delete this plugin and then re-install it by going to Appearance → Install Plugins.

The latest version is 3.3

Regards,
PenciDesign.


senses replied

Customer Reply

There is no notification for any updates and we are using Version 3.2.1

PenciDesign Supporter replied

Staff Reply

Hi,

Have you update the Penci Review to the latest version?

Regards,
PenciDesign.


senses started the conversation

Conversation Start

We use Soledad / Penci review and when we review products, Google wrongly assumes that there are multiple reviews and uses "aggregateRating" instead of "review," which makes our reviews look odd in the search results. And when checking the google tool for rich results it seems like the review schema is found multiple times on each review? 

For example:
https://search.google.com/test/rich-results/result?id=TSitByVnwwqg1-r93VpKEQ

Additionally, we use a 1-10 scoring system, but in the search results, this is converted to a 1-5 scale.

How can we fix these problems?

Want to join this conversation or access attachments? Sign in first.