Child Theme | PenciDesign Support

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

The issue is that when switching to the child theme, the cache and Elementor PRO plugin can't load files on your site. (You can check by editing the page with Elementor; all the elements are displayed correctly.)

Please try clearing all server cache.

Regards,
PenciDesign.

Erik replied

2 years ago

Customer Reply

Hi,

While I definitely appreciate the effort. The problem is not resolved and I see no visible change. I have flushed the cache and tried this on several computers to be sure.

To recreate the problem. Set the theme to the default soledad theme, then click on the Food & Drink page in the main menu. Check out the layout. There are are some repeats of stories as I'm building and checking things out, but everything works and there are no visible errors.

Now switch the theme to the child BV theme, and refresh the the Food & Drink page. the queries are messed up.  Some of the stories have changed, and others are not found at all.

Scroll down and little and you'll see that what worked fine on the main theme is completely broken on the child theme.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've logged in and configured the child theme for your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Could you please send me the password via this ticket? I haven't received any email from your site.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Erik replied

2 years ago

Customer Reply

That did not work and the errors still occur.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

In this scenario, you should activate the parent theme again. Then, navigate to Appearance → Customize to export all the current customizer data. After that, re-activate the child theme and go to Appearance → Customize to import the exported data.

Regards,
PenciDesign.

Erik started the conversation

2 years ago

Conversation Start

Hello, I have created a child theme, so that I can make some additional edits to the soledad theme without breaking anything however, when I install the child theme, the layout of my pages and posts break.

Is there something in the Soledad theme that is preventing a child theme or some extra step needed for this theme?