Humix Video & WP Bakery | PenciDesign Support

Thomas replied

2 years ago

Customer Reply

This is done, they have found the Problem and solved it on the HUMIX-Servers, so i can now use the EmbedCode again :)

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've checked your site. The size of the video is managed by Humix, so you can't modify it using CSS code.

Regards,
PenciDesign.

Thomas replied

2 years ago

Customer Reply

You can check it directly on frontpage: https://infos-grancanaria.com and in an Article here: https://infos-grancanaria.com/2024/details-zum-cirque-du-soleil-2024-in-maspalomas/

Both Videos are showing in the "small size".

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please send me the page URL.

Regards,
PenciDesign.

Thomas replied

2 years ago

Customer Reply

Thanks,

but this is not working/helping :(

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please go to Appearance → Customize → Additional CSS then add the following custom CSS code:

.vc_column_container iframe {
    width: 100%;
    height: auto;
    aspect-ratio: 4/3;
}

Regards,
PenciDesign.

Thomas replied

2 years ago

Customer Reply

Hi again,

so we have found the Problem why the Videos did not show up. There was some CSS-Rules set up in the Humix Dashbord which were causing this (funny in the past this rules where only for Adverts not Videos). So they changed something which causes this. Anyway, maybe you can find out now how i can put in the Video fitting into my Website? Because the Size-Parameters in the Embeded Code are not working :(

Greetings

Thomas replied

2 years ago

Customer Reply

I got a Reply from the Humix Support, they think it is maybe related to some internal caching of their services, and they are in checking process, i will let you know as soon they know more.

Besides that, if you find a way to use the Humix Videos like the Youtube Videos (without Ebeded code, just link or Shortcode) that would be helpful anway ;)

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

This means this issue is not related to the PenNews theme.

Please wait for me to verify it on my testing site, and I will update your site as soon as I can.

Regards,
PenciDesign.

Thomas replied

2 years ago

Customer Reply

Just to let you know, i tried to downgrade to Version 6.6.6 of the theme and framewrok, but this was not helping showing the Videos.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Thomas replied

2 years ago

Customer Reply

Another Problem occured with my Humix Videos after the last Update of Version 6.6.7:

If i Use a DIV Code to enter The Video (the only option i have) as the direct links are not working, i can not see this Videos anymore as soon i use The Video Field. If i Put a Code directly into the Article-Text it shows correctly.

Example for not working: https://infos-grancanaria.com/2024/details-zum-cirque-du-soleil-2024-in-maspalomas/

Example for working: https://infos-grancanaria.com/2024/gleich-2-braende-gab-bzw-gibt-es-heute-auf-gran-canaria/

The Page wich is not working i used the Video like in the attached picture showing (that was working before without any problem).

As i do not know of this is a problem from the Theme or from Humix i have contacted Humix-Support as well. In the Code of the Website the Humix Video is showing, but only in the Code.

Thomas replied

2 years ago

Customer Reply

Hi again,

basically you have the log in details for the Test-Area in the other treat of HUMIX-Video mentioned in this post. BEsides that i am not a fan of giving out admin access, especially not for doing an UPDATE of an inclusive Plug-In. Just hand out a link for download the plug in or make it available in an update and i do that by my own as always.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please re-send me the WordPress admin account details. I'll try to configure the WPBakery Plugin shortcode for your site.

Regards,
PenciDesign.

Thomas started the conversation

2 years ago

Conversation Start

Hi there,

i am refering to my old Post for HUMIX Video which i can not rely to becase my old licenze was done and i renewed it... I mean this post: https://pencidesign.ticksy.com/ticket/3529974/ Any updates? I mean we are working now nearly a year on this...

Besides that i got warning that WPBakery 7.7 is out with important securety fix, when and how we can update this?