Products appearing all on sale | PenciDesign Support

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Yes. You should remove the custom CSS you've added.

Regards,
PenciDesign.

Nuno Bexiga replied

2 years ago

Customer Reply

i removed the plugin .

should i remove the css code now?

Thanks

Nuno Bexiga replied

2 years ago

Customer Reply

Ahhhhh it's been there since many time so..

i checked and it was disabled already . it was not supposed to do nothing.

should i remove it?

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've checked your site, and the sale text was added by the WPM Products WordPress Plugin. There is no option to disable it.

Regards,
PenciDesign.

Nuno Bexiga replied

2 years ago

Customer Reply

please try again. Already disabled it.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

1. Your site shows that "2FA is required to be active on your account. Please contact the site administrator.",

2. Please keep the account you sent active until the problem is resolved.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please re-send me the admin account, I need to update some WooCommerce files for your site.

Regards,
PenciDesign.

Nuno Bexiga replied

2 years ago

Customer Reply

Any news on this? i will start working with sales , try to lower the prices and you said this was a workaround.

it will mess with the real discount items that i will put.

can you please help on this? should i remove the .css?

Nuno Bexiga replied

2 years ago

Customer Reply

Ah ok , understood, because the root cause i can't identify . it makes sense.

can you help me then with that? you keep the access to my wordpress , and please help me figure it out where that come from :(

Best Regards

nuno Bexiga

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

The CSS code you've added is a temporary solution.

We will take some time to check it and update this ticket once we have resolved the issue.

Regards,
PenciDesign.

Nuno Bexiga replied

2 years ago

Customer Reply

ohhh i could remove and identify... but only with a custom css to remove. can't find any plugin related..

/*Hide WooCommerce SALES Badges*/
.woocommerce span.onsale {
display: none;
}

Source: https://docs.oceanwp.org/article/636-remove-hide-woocommerce-on-sale-badges

So i think its fixed. it only can appear yours from the customize config.

many thanks

Nuno

Nuno Bexiga replied

2 years ago

Customer Reply

The only thing i can see it's related with penci product loop image... i checked the source :(

can you please check the screenshot atached? it's on products.. all products. :(:(

i already checked all plugins but no luck :(

Nuno Bexiga replied

2 years ago

Customer Reply

humm..

Woocommerce plugins..

I can't find nothing related. Grrrr. Ok I will have to see. Thank you for the light that could be any shitty thing related with woocommerce..

Many thanks

Nuno

Nuno Bexiga replied

2 years ago

Customer Reply

hooo.. so it's something that is causing that?

How can inidentify without disabling all the plugins?

You see that inhave many.. ?

Is there any other chance?

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

The problem is that one of your WooCommerce addon plugins has modified the default WooCommerce product data, so it shows the false product badges.

To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

Regards,
PenciDesign.

Nuno Bexiga replied

2 years ago

Customer Reply

hello.

Good morning.

I've unlocked and revoked the.mfa and grace period.

Please try now to access.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

1. Please go to Appearance → Customize → WooCommerce → Colors: Product Category Color: change the color at this option field,

2. The categories item listing on the category page is a sub-category, it was handled by WooCommerce.

3. I still can't be logged in to your site because of the 2FA method: https://imgur.com/a/i9Xsex6

Regards,
PenciDesign.

Nuno Bexiga replied

2 years ago

Customer Reply

btw.. other question related with the color. How can I change this text color?

For the categories.

and also the subcategories images are shorter than the main categories. Is it normal? (See atached)

can I make them bigger as the main categories?

In the atached screenshot

Nuno Bexiga replied

2 years ago

Customer Reply

try now please

I've revoked the mfa.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I can't log in because your site requires a second verification number.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Nuno Bexiga started the conversation

2 years ago

Conversation Start

Hello.

I hope you are doing well.

I need to understand if you can help me with this . since 2 days ago i noticed all my products appear with the tag ON Sale. Even the new ones .

i really don't know where or why this. where i can define this setting? can you point me ou and help on this please?

kindly see an example of a screenshot atached.

I am looking forward to hearing from you

Regards

Nuno