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Public Ticket #29007

Instagram feed issue

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked on Firefox Developer with full Instagram and Facebook blocking enabled for security purposes.

Regards,
PenciDesign.


Fjura replied

Customer Reply

may I ask one more thing, what kind of browser did you use when you recorded this video? https://streamable.com/bwjew7

Its strange that you dont see the images of Instagram feed in the footer.

Fjura replied

Customer Reply

Hi,

thank you very much, this did it, now it looks and works just like before the theme update. I know you are always trying to improve on things but this was at least in my case a downgrade to how it used to work, especially if one needs to add custom codes to make it wor,k since the new one has layout issues and less options to style the widget.

PenciDesign Supporter replied

Staff Reply

Hi,

Please modify the CSS code:

.penci_advanced_categories_widget ul.children {
  display: block !important;
}
.penci_advanced_categories_widget .indicator {
  display: none;
}
ul.pc-advanced-cat.toggle-enable li .category-item-count {
  margin-right: 0;
}

Regards,
PenciDesign.


Fjura replied

Customer Reply

Hi,

thank you, this looks much better but still not quite how it looked before, please see the screenshot how it looked before the theme update. You can see that it had hierarchy, now it doesnt, even when I have that option turned on. 

PenciDesign Supporter replied

Staff Reply

Hi,

Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

.penci_advanced_categories_widget ul.children {
  display: block !important;
  padding-left: 0;
}
.penci_advanced_categories_widget .indicator {
  display: none;
}
ul.pc-advanced-cat.toggle-enable li .category-item-count {
  margin-right: 0;
}

Regards,
PenciDesign.



Fjura replied

Customer Reply

Hi,

that doesnt solve the issue, with that we are at the very beginning of the issie, with only change that now we can see empty categories...

PenciDesign Supporter replied

Staff Reply

Hi,

If you want to show all the child items, please check the "Show empty term?" option.

Regards,
PenciDesign.


Fjura replied

Customer Reply

Hi,

ok, done, but what was that suppose to solve? Now I can only see the two main categories, but subcategories are not visible at all. 

My goal is to see the main categories and also the subcategories withtout the need to expand the main categories, because this is creating an issue with the layout. Why cant it work just like it did before the theme update? It worked perfectly. 

PenciDesign Supporter replied

Staff Reply

Hi,

Please go to Appearance → Widgets: expand the "Main Sidebar" → edit the "Soledad Advanced Categories" then uncheck the "Enable toggle to view child terms?" option.

1vhsp89.png

Regards,
PenciDesign.


Fjura replied

Customer Reply

yes! that exactly is the problem. Before the update, you would see all the categories without the need to expand it, now you see only two main ones and when you expand it, the subcategories are hidden under the Instagram widget, you could see that in your recording as well that you had to scroll up and down before you were able to see them.

Fjura replied

Customer Reply

Hi,

for me it doesnt show all categries since the theme was updated, it shows only the two main ones, you have to click on the first one to "unpack" it to see all of them. Then this problem occurs like on the screenshot where it unpacks to the IG widget.

PenciDesign Supporter replied

Staff Reply

Hi,

What's the problem with the category widget? Please send me the screenshot.

I've checked and it is showing correctly:

vEToKLb.png

Regards,
PenciDesign.


Fjura replied

Customer Reply

Hi, I think I found where the issue is, when I disabled these two options, it started to work, both IG and the recommended widget. But the category widget still doesnt show all categories, just the main ones, can you please help me fix this?

Fjura replied

Customer Reply

Hi, would it be possible if you would tell me what to check? I currently cant give anyone access. 

PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.


Fjura started the conversation

Conversation Start

Hello,

may I ask, when I try to reconnect the Instagram Feed in the footer, it gives me a 404, would you know where the problem might be?

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