PenciDesign Supporter replied
Hi,
I've checked on Firefox Developer with full Instagram and Facebook blocking enabled for security purposes.
Regards,
PenciDesign.
may I ask one more thing, what kind of browser did you use when you recorded this video? https://streamable.com/bwjew7
Its strange that you dont see the images of Instagram feed in the footer.
Hi,
thank you very much, this did it, now it looks and works just like before the theme update. I know you are always trying to improve on things but this was at least in my case a downgrade to how it used to work, especially if one needs to add custom codes to make it wor,k since the new one has layout issues and less options to style the widget.
Hi,
thank you, this looks much better but still not quite how it looked before, please see the screenshot how it looked before the theme update. You can see that it had hierarchy, now it doesnt, even when I have that option turned on.
Hi,
that doesnt solve the issue, with that we are at the very beginning of the issie, with only change that now we can see empty categories...
Hi,
ok, done, but what was that suppose to solve? Now I can only see the two main categories, but subcategories are not visible at all.
My goal is to see the main categories and also the subcategories withtout the need to expand the main categories, because this is creating an issue with the layout. Why cant it work just like it did before the theme update? It worked perfectly.
yes! that exactly is the problem. Before the update, you would see all the categories without the need to expand it, now you see only two main ones and when you expand it, the subcategories are hidden under the Instagram widget, you could see that in your recording as well that you had to scroll up and down before you were able to see them.
Hi,
for me it doesnt show all categries since the theme was updated, it shows only the two main ones, you have to click on the first one to "unpack" it to see all of them. Then this problem occurs like on the screenshot where it unpacks to the IG widget.
Hi, I think I found where the issue is, when I disabled these two options, it started to work, both IG and the recommended widget. But the category widget still doesnt show all categories, just the main ones, can you please help me fix this?
Hi, would it be possible if you would tell me what to check? I currently cant give anyone access.
Hello,
may I ask, when I try to reconnect the Instagram Feed in the footer, it gives me a 404, would you know where the problem might be?
Want to join this conversation or access attachments? Sign in first.
Open your ticket archive, review validated licenses, and continue product support conversations from one customer portal.