Fatal error | PenciDesign Support

eivindert replied

2 years ago

Customer Reply

Perfect! Thank you again for great and fast support as always :)

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've fixed this issue by clearing all the WP-Rocket cache.

Please clear all the browser caches and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please re-send me the WordPress admin account, I need to log in to and check it.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Can you send me the screenshot/URL of this issue?

Regards,
PenciDesign.

eivindert replied

2 years ago

Customer Reply

Hi again,

I noticed our frontpage in Wordpress looks like a mess after the update. Nothing to do with your theme but do you have any clue what can cause that? :(

eivindert replied

2 years ago

Customer Reply

Thanks - will try that one :)

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please try to check this demo: https://soledaddemo.pencidesign.net/soledad-vnews/

Regards,
PenciDesign.

eivindert replied

2 years ago

Customer Reply

Will do - thanks again :)

Just a quick question for you while I have you here. Our site is a Buzzfeed / celeb page in Norway. What of Soledads templates do you think suits best for that kind of page?

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Some plugins you've installed are not compatible with PHP 8.3, which caused your site to become corrupt.

I recommend you continue using PHP 8.0, as it is the best version for WordPress and all plugins at this time.

Regards,
PenciDesign.

eivindert replied

2 years ago

Customer Reply

Ah your a genious! :)

Was it php version that did the error you think?

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've also updated your site to the new version of the WordPress.

Everything is working correctly without any issue.

Regards,
PenciDesign.

eivindert replied

2 years ago

Customer Reply

Thanks :)

Do you think it would be safe to upgrade to new wordpress now then?

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've fixed your site issue by downgrading the PHP version to 8.0 and deactivating the Query Monitor plugin.

Please clear all the browser caches and check again.

Regards,
PenciDesign.

eivindert replied

2 years ago

Customer Reply

I have now loaded a backup so the site is not running the latest wordpress update. Whenever I update it the site crashes due to PHP memory.

eivindert started the conversation

2 years ago

Conversation Start

Hi,

My site is crashing after new Wordpress-update.

Serverguys says its the theme "eating up" all memory.

Any idea what I can do?

[17-Jul-2024 17:53:28 UTC] PHP Fatal error:  Allowed memory size of 805306368 b
ytes exhausted (tried to allocate 4295229440 bytes) in /cust/0/sosial_14233/testxs_23782/site/public/wp-includes/theme.php on line 325