Issue with Elementor on WordPress Template - Urgent Assistance Required

Public Ticket #29296

Issue with Elementor on WordPress Template - Urgent Assistance Required

Conversation thread

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've fixed this issue by changing the default Elementor settings. (Elementor → Settings → Features: turn off the "Optimized Control Loading" option)

Please clear all the browser caches and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

sunwoo started the conversation

2 years ago

Conversation Start

Hello.

I am reaching out regarding an issue I am experiencing with the WordPress template I purchased from your company. When I attempt to edit the contents of the page using Elementor by clicking on "Edit with Elementor," I am redirected to a 404 error page.

Could you please advise what might be causing this problem and provide guidance on how to resolve it?

Thank you for your prompt assistance.

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