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Public Ticket #29352

Website crash

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

If the code you’ve added is via the child theme or a plugin you’ve installed, it will not be lost.

However, if you’ve added the code directly to the parent theme files, it will be lost after an update.

Regards,
PenciDesign.


therevivingpakistan replied

Customer Reply

Okay, ill do that, kindly tell me one more thing, the codes that i have implement on my site, through plugin or throguh file editor, will the be erase? like after updating they will be erase or not? i do not want to loose those codes

therevivingpakistan replied

Customer Reply

Can you please fix the issue? It would be very kind of you.

PenciDesign Supporter replied

Staff Reply

Hi,

No, this is not the reason why the ads are being blocked on your site. The issue is related to the Google Font CSS.

Regards,
PenciDesign.


therevivingpakistan replied

Customer Reply

Hi, can you resolve this issue? i guess such type of errors are blocking my ads to display on website on phone

PenciDesign Supporter replied

Staff Reply

Hi,

I've configured the page speed optimization options for your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.


therevivingpakistan replied

Customer Reply

I have made all the changes, you told me to do, i first disable all combine css javascript and all, then i optimize my site using your plugin and setting and then i downloaded the plugin that you recommended. I just opened my website on another browser and almost 3-4 inches of my website from the right side is shorten, what is it???????????/ i have attached a shot,

therevivingpakistan replied

Customer Reply

Okay, tell me one more thing, whenever i have to make any change, like i post a news update, should i have to purge all caches? Because i faced this issue with the airlift plugin, then i installed lite seed cache, in lite speed i do not have to purge any cache, whenever i post anything, it shows on the users' device. 

therevivingpakistan started the conversation

Conversation Start

Hello i hope you are doing good.

My website is crashing on mobile phone, in google page speed it is showing 34 score, it was okay a few moments back, i did nor do anything. Can you please check what is the issue.

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