Skip to content
Public Ticket #29368

Elementor

Conversation thread

PenciDesign Supporter replied

2 years ago
Staff Reply

Hi,

I've checked on my Safari and it also works perfectly: https://imgur.com/a/F5k7uGX

You should check your browser settings or try re-checking it in private/incognito mode.

Regards,
PenciDesign.


Nadja replied

2 years ago
Customer Reply

Hello, I tried on a different laptop and realized, that Safari seems to cause the problem. I'm not sure why (I allowed pop-ups and deactivated content blockers for my WordPress site...) 

Do you have an idea what other settings I should check? Thank you so much.

Nadja replied

2 years ago
Customer Reply

Hello, unfortunately, the problem still persists at my end, even after clearing the cache and closing/opening the browser window again... See the screenshot.

PenciDesign Supporter replied

2 years ago
Staff Reply

Hi,

I've fixed your site issue by adding the following content to the wp-config.php file:

set_time_limit(30000);

Please clear all the browser caches and check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

2 years ago
Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.


Nadja started the conversation

2 years ago
Conversation Start

Hello, since a few days, I cannot edit my blogposts using Elementor anymore. it just won't load unless in Safe Mode. As suggested from Elementor, I tried deactivating all plugins, opened it in a safe browser window and checked previous public tickets, their FB-page and still cannot make it work. Have there been other reports of Soledad users facing the same issue? Do you happen to know how to troubleshoot the issue? Thank you in advance.

Want to join this conversation or access attachments? Sign in first.

Login to Reply