Media gallery malfunctioning

Public Ticket #29418

Conversation thread

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

1. I've checked your site but didn't find any issues with the media gallery. In the screenshot you sent, the small circle image represents the author who uploaded the image file. This feature comes from one of your installed plugins: https://imgur.com/a/VDtB25E

2. Some PHP issues are showing up in the admin area because they aren't compatible with the PHP version you're using. Please downgrade the PHP version on your server to 8.0 for better plugin compatibility.

Regards,
PenciDesign.

Patrice Greanville replied

2 years ago

Customer Reply

Could you suggest a line of code forcing WordPress to show the gallery images in a certain specified size???
Thank you.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Patrice Greanville replied

2 years ago

Customer Reply

I have tried that solution (disabling all the plugins) THREE times, and every time the problem returns after a few minutes. Sometimes, when you order the plugins to disable all, it throws strange aerts like the one you see in the image attached.

Maybe you need to go in and have a look.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

The problem may be that one of your installed plugins has modified the media gallery images.

To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

Regards,
PenciDesign.

Patrice Greanville started the conversation

2 years ago

Conversation Start

SUDDENLY, the media images gallery in my wordpress blog has changed the way it displays the pictures. All you see is this useless very small image in the upper left corner. Please examine the attached image for your information.

Many thanks!

P. Greanville

Want to join this conversation or access attachments? Sign in first.