jiaxinvanessad replied
Customer Reply
Thank you, problem solved
Public Ticket #29509
youtube api
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi.
1. I was able to log in to your site, and it works with our API.
2. You need to take some action with your API key:
- Log in to the Google Developer’s Console
- Click the “Credentials” tab on the left navigation bar
- Under “API keys”, select the key you’re currently using with Soledad
- Under “Application restrictions”, ensure that “None” is selected
Regards,
PenciDesign.
jiaxinvanessad replied
Customer Reply
I just checked, the password is working, can you try again? no space
PenciDesign Supporter replied
Staff Reply
Hi,
I can't be logged in because it shows a wrong password notice.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
I tried to log in to your account to update the new code but was unsuccessful.
Please resend the account details.
Regards,
PenciDesign.
jiaxinvanessad replied
Customer Reply
Hello,
any update?
jiaxinvanessad replied
Customer Reply
Thank you, appreciate your help!
PenciDesign Supporter replied
Staff Reply
Hi,
I'll take some time to review your site and will send you a report as soon as possible.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
You can request the hosting supporter make the HTTP GET request to this address:
https://www.googleapis.com/youtube/v3/videos
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site, and the server is still blocking the connection to the Google server via the `wp_remote_get` method, which is why the YouTube videos aren't displaying.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please resend me the admin account.
Regards,
PenciDesign.
jiaxinvanessad replied
Customer Reply
So the error msg is gone now, but it still not showing the videos properly.
Can you help me to check again?
PenciDesign Supporter replied
Staff Reply
Hi,
Yes. You should contact your hosting supporter to check it.
Regards,
PenciDesign.
jiaxinvanessad replied
Customer Reply
thank you for the fast reply and advice,
so I need to contact siteground to check the issue?
BR,
PenciDesign Supporter replied
Staff Reply
Hi,
There is an issue with the connection between your site and the Google server, preventing the API from working properly.
Additionally, please downgrade the PHP version on your site to 8.0 to ensure all the plugins function correctly.
Regards,
PenciDesign.
jiaxinvanessad replied
Customer Reply
I found the not updating problem is because of the siteground cache, but the api problem still exist.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
jiaxinvanessad started the conversation
Conversation Start
Hello,
I followed the instruction for getting and applying the api key, the website still shows "
Youtube Api key is empty. Please go to Customize > General > Extra Options > YouTube API Key and enter an api key ?
"
after I put the key in.
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