Slow site speed due to theme | PenciDesign Support

ccannes replied

1 year ago

Customer Reply

Ok thank you!

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

Regarding the WooCommerce template, please wait for our team to update it in version 8.5.7.

In the meantime, you can continue using it without any issues.

Regards,
PenciDesign.

ccannes replied

1 year ago

Customer Reply

Thank you so much! That's helped and solved most of the speed issues.

I also just received this notice about outdated theme files causing issues with Woocommerce. See attached.

Thanks!

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

I've configured the cache plugin and page speed optimization options for your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.

ccannes replied

1 year ago

Customer Reply

I checked with my hosting provider and they are still getting slow logs from the theme:

slowlog
[0x0000790b846143d0] pencidesign_get_customizer_css_file() /www/wp-content/themes/soledad/inc/customizer/style.php:12

ccannes replied

1 year ago

Customer Reply

I've made all the changes you requested, but my load times are still very slow.

ccannes replied

2 years ago

Customer Reply

Thank you.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

1. The PageSpeed score you’re seeing is an average over the time range defined by Google. Please scroll down to view the actual page load time.

2. Please go to Appearance → Customize → Speed Optimizations → General & Lazyload: turn on the "Delay all images loading in the first screen to optimize LCP value" option.

Regards,
PenciDesign.

ccannes replied

2 years ago

Customer Reply

I followed your instructions for Speed Optimization and installed WP Fastest Cache, which I've used before and which integrates with my Cloudflare CDN.

My page speed is good, but I'm still having LCP issues. See attached.

ccannes replied

2 years ago

Customer Reply

Thank you so much. I cannot find a plugin called WP Total Cache. There is W3 Total Cache or WP Fastest Cache. Did you mean one of those?

Thanks.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

I've checked your site, and all the issues are related to the WP-Rocket plugin.
If you want to improve page loading speed, I recommend using a different cache plugin, such as W3 Total Cache or Cache Enabler.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

Please also send me the login link.

Regards,
PenciDesign.

PenciDesign Supporter replied

2 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

ccannes started the conversation

2 years ago

Conversation Start

Hello, I love the Soledad theme, but I'm having trouble with my site speed.

I have optimized the site based on your instructions and I have WP Rocket set-up as per your instructions.

I also have Smush set up to reduce image size.

My theme loads very slowly. There are issues with images, text and containers shifting sizes during page load. Google page speed score reports errors due to LCP issues that I just can't resolve.

When the site loads, everything is shifting around.

I have contacted my hosting provider, and the speed issue is due to the theme. This is what they said:

When checking the site, I can see some fatal errors the theme Soledad directly. Were you aware of that error at all? This is the error displaying:

PHP Fatal error:  Uncaught Error: Call to a member function get_cart_contents_count() on null in /www/wp-content/themes/soledad/template-parts/header/cart-icon.php:14

It seems to be a number of things regarding theme, however, here's an example of what I'm seeing that's causing slow speed:

slowlog[0x0000790b846143d0] pencidesign_get_customizer_css_file() /www/wp-content/themes/soledad/inc/customizer/style.php:12

Can you please help me fix this? Thanks.