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Public Ticket #29532

Theme updates

Conversation thread

gemmavandervegt replied

1 year ago
Customer Reply

I would like to, but you make it very hard to creata a public ticket. The website mentionted that the purchase is not valid but that is not true. I’ll send you an e-mail…

PenciDesign Supporter replied

1 year ago
Staff Reply

Hi @gemmavandervegt,

Please create a new private ticket with the admin account details.

I'll check and help you resolve this issue.

Regards,
PenciDesign.

gemmavandervegt replied

1 year ago
Customer Reply

this is also a problem for me: https://www.100procentwoongeluk.nl

PenciDesign Supporter replied

1 year ago
Staff Reply

Hi,

I mean you should paste the tracking script into the dashboard → Soledad → Ads Manager → Header.

Regards,
PenciDesign.

Jon Miksis replied

1 year ago
Customer Reply

Add what code? All of it? Can you provide more specific guidance, as it is really frustrating to lose important custom changes to my site every time I update the theme. Thank you.

PenciDesign Supporter replied

1 year ago
Staff Reply

Hi,

I’ve checked your site, and the issue may be related to the cache plugin.

I recommend adding the code by going to the dashboard → Soledad → Ads Manager.

Regards,
PenciDesign.


PenciDesign Supporter replied

2 years ago
Staff Reply

Hi,

That's strange. All the GA and AD code is inserted into the database, so it shouldn't be lost when the theme is updated.

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.



Jon Miksis started the conversation

2 years ago
Conversation Start

Hi there,

Everytime I update my Soledad theme, I seem to lose some changes on my site (i.e. tracking scripts for Google Analytics). Is the child theme setup so this shouldn't happen in the future? Thank you.

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