Hi,
The issue might be related to a connection problem between your server and our demo data server. Please try importing again after 3–5 minutes.
Regards,
PenciDesign.
There are some templates or blocks that it does let me download, but others not, like 'Chocolate Business_Home'.
Hi,
I've checked your site, and the block and template are working correctly. Here’s a screen recorder video for reference: https://streamable.com/gmlnix.
Please clear your browser cache and check again.
Regards,
PenciDesign.
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
I already cleared my site's cache, the browser cache, went into incognito mode, and it still doesn't work.
Hi,
Please also clear your browser cache and then check again, or try viewing it in private/incognito mode.
Regards,
PenciDesign.
I already did it, and it still doesn’t work.
Hi,
Please re-update the Soledad theme by following the document below:
How to re-update the Soledad theme?
Regards,
PenciDesign.
I have a problem with my Soledad theme; it won't let me download certain templates. It says, 'The element can't be loaded from the server.' I already reinstalled the Soledad theme, but it still doesn't work.
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