Hi,
I’ve checked your site, and the header builder is working correctly. Here’s a screen recorder video for your reference: https://streamable.com/hqvjcj.
Please clear your browser cache and check again.
Regards,
PenciDesign.
Hi,
For this case, please re-send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
Dear Soledad Support Team,
I hope this email finds you well.
I am currently using the Soledad theme (licensed version) for my WordPress website, but I have encountered an issue with the Header Builder feature. When attempting to access the Header Builder through the WordPress dashboard, the page gets stuck in a continuous loading state and does not open, preventing me from making any edits to the header section.
Here are some details about my setup:
• WordPress version: 6.7
• PHP version: 8.1
• Theme version: soledad
• Browser: Google Chrome on macOS (MacBook Pro 2015)
I have already tried the following troubleshooting steps:
1. Cleared browser cache and disabled extensions.
2. Switched to other browsers (Safari and Firefox) with the same result.
3. Checked my hosting server for any performance issues.
Despite these efforts, the issue persists. I kindly request your assistance in resolving this problem. If you need access to my WordPress admin or server details, please let me know, and I will provide the necessary information through a secure method.
Best regards,
Quan
Hi,
I've fixed this issue by changing the default Elementor Page Template from Elementor Canvas to Soledad.
Please clear your browser cache and check again.
Regards,
PenciDesign.
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
I hope this message finds you well.
I currently do not have Elementor Pro, but I’ve read in the theme description that it’s not necessary to purchase Elementor to utilize all the features of the theme. However, I’m unable to see any menu on my homepage at the moment.
Could you kindly guide me on how to display the menu on the homepage, similar to the demo version?
Thank you in advance for your support.
Best regards,
Hi,
Have you installed the Elementor PRO plugin? Please ensure that all header and footer theme builders in this plugin are disabled, and then check again.
Regards,
PenciDesign.
Subject: Request for Assistance with Theme Menu Setup
Dear [Theme Support Team],
Hello,
First of all, let me introduce myself. My name is Quan, and I am currently using your theme for my website at the following link: [xahoa.vn](http://xahoa.vn).
The issue I am encountering is that the menu does not display as it does in the demo version after activating your theme. Could you please provide me with a video tutorial on how to correctly set up the menu to match the demo? I am new to using WordPress and would greatly appreciate your guidance.
Thank you very much.
Best regards,
Quan
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