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Public Ticket #30141

Penci Template Not working

Conversation thread

PenciDesign Supporter replied

1 year ago
Staff Reply

Hi @Edivaldo,

Please create a new private ticket with your site login information or send the request to pencidesign.help@gmail.com

Regards,
PenciDesign.

Edivaldo da Silva replied

1 year ago
Customer Reply

Hello.

I bought this license many years ago, but I only just installed it on my site. It's a very good theme, but it doesn't allow me to add a new post, or update a post that has a numbered list.

Every time I click SAVE, or PUBLISH, it gives me this error: SAVE FAILED

This only happens when I activate the "Penci Framework" plugin.

The Gutemberg editor also gets messed up.

This is a new WordPress installation, updated and on a new domain. I couldn't find any help on the internet to fix this.

Please see the attached image, a test post.

Regards Edivaldo

PenciDesign Supporter replied

1 year ago
Staff Reply

Hi,

Have you cleared all your browser caches and checked again?

 

Regards,
PenciDesign.

PenciDesign Supporter replied

1 year ago
Staff Reply

Hi,

Please ensure you’ve cleared all your browser caches and then check again.

I’ve reviewed your site, and the Penci Template is working correctly: Screenshot Link.

Regards,
PenciDesign.

PenciDesign Supporter replied

1 year ago
Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

Ranjeet Singh replied

1 year ago
Customer Reply

Hi,

I tried the way you suggested, but it is still not working. I have theme version 8.5.9. screenshot attached.

Please help.

Ranjeet

Ranjeet Singh started the conversation

1 year ago
Conversation Start

The Penci Templates add-on feature is not working in the builder. On clicking it appears and disappears only.

Pease help,

Thanks,

Ranjeet Singh

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