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Public Ticket #30186

Soledad Instagram Feed is not working

Conversation thread

michaellafrasse replied

Customer Reply

Hi,

It's don't work. I download the zip file on themeforest and try to install the new version, but i always obtain this message (see attachment)

An idea?

Michael

PenciDesign Supporter replied

Staff Reply

Hi,

No, it only updates the theme files and does not affect your site data.

Regards,
PenciDesign.

michaellafrasse replied

Customer Reply

If I download from Themeforest, will it erase all my local configuration?

Jose Manuel Garcia Espinosa replied

Customer Reply

I have manually updated the theme and it works.

Thank you very much

Best regards

PenciDesign Supporter replied

Staff Reply

Hi,

In this case, you can manually download the latest theme file from ThemeForest and update it.

Regards,
PenciDesign.

michaellafrasse replied

Customer Reply

Is it possible to update locally? I followed the instructions by changing the version, but I don’t have the option to update the theme.

Is a Business account mandatory, or is a Creator account possible?

PenciDesign Supporter replied

Staff Reply

Hi,

Please re-update the Soledad theme to address this issue: 

How to re-update the Soledad theme?

After the update, you will need to reconnect your Instagram account by going to the Dashboard > Soledad > Connect Instagram.

You may also need to upgrade your Instagram account to a Business account (it’s free) in order to use the new API.

Regards,
PenciDesign. 

PenciDesign Supporter replied

Staff Reply

Hi,

Yes, Instagram recently updated its API.

Please wait for our update, which will be released later today.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi @Jose Manuel Garcia Espinosa.

Please wait for our team to review and update it shortly.

Regards,
PenciDesign.

Jose Manuel Garcia Espinosa replied

Customer Reply

The error

Jose Manuel Garcia Espinosa replied

Customer Reply

hello, i just updated the theme to the latest version and when i reconnect the instagram feed i get the same error....

My website is online and was working perfectly until the update.

https://elagujerodeltopo.es

PenciDesign Supporter replied

Staff Reply

Hi,

This issue is difficult to diagnose because your site is running locally.

Please wait for our team to double-check on a testing site. We’ll provide feedback soon.

Regards,
PenciDesign.

michaellafrasse started the conversation

Conversation Start

Hello, I need help because the Soledad Instagram Feed widget is not working.

YEsterday, it's working fine and duddenly, appeared the following message: "No any image found. Please check it again or try with another instagram account."if i click on "Here" link in order to reconnect, i have a error page with:

Requête non valide: Les paramètres de demandes ne sont pas valides : Invalid scope: user_profile

I did nothing, and it worked until yesterday. My theme and all the plugins are actualized. What can I do?
I am working on local server for the moment

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