info@radiomarcabarcelona.com replied
Customer Reply
Ok, thank you very much, we already know what was happening. Thanks for your help. Best regards.
Public Ticket #30224
gif
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
I’ve checked your site and found that the issue is caused by enabling the WebP image format and converting all images, which also removes the animation from GIF files.
If you want to use the original GIF file without any modifications, please disable all image compression/WebP settings and re-upload the image.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
info@radiomarcabarcelona.com replied
Customer Reply
Hello, thank you for your reply, but what you are telling me, I have already done, and it does not work for me. I am attaching the Gif, but it is displayed as a photo, it does not have the movement of the gif. I am attaching a photo where it is inserted, you will see that it appears as a photo, it does not show movement. I hope for your help. Thanks
PenciDesign Supporter replied
Staff Reply
Hi,
WordPress supports all image file types. You can insert the GIF image into your site by going to the Dashboard → Media or by using the Elementor Image element.
Regards,
PenciDesign.
info@radiomarcabarcelona.com replied
Customer Reply
ok, I'll write it again in English. Thanks
Hi, I need to insert a gif on my Home, but I can't find a Penci Elementor that I can do it with. I've tried placing it as a Featured Image, but it doesn't work.
How can I insert a Gif with a link?
Thanks
PenciDesign Supporter replied
Staff Reply
Hi,
Kindly ensure the content is written in English for clarity and better understanding.
Regards,
PenciDesign.
info@radiomarcabarcelona.com started the conversation
Conversation Start
Hola, necesito insertar un gif en mi Home, pero no encuentro con que Elementor de Penci, puedo hacerlo. He probado colocando en Imagen Destacada, pero no funciona.
Como puedo insertar un Gif con un link ?
Gracias
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