Demo import stuck on "importing customizer"

Public Ticket #30381

Demo import stuck on "importing customizer"

Conversation thread

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

1/ The current version of your homepage was built using the Customizer settings, so it does not appear under the Pages section. For detailed instructions, please refer to the documentation at this link: https://soledad.pencidesign.net/soledad-document/#homepage.

2/ Regarding the video post type and content, you can learn more by reading the documentation at this link: https://www.wpbeginner.com/plugins/how-to-convert-post-types/.

Regards,
PenciDesign.

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

I've imported the video demo for your site.

Please clear all the browser caches and check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

Before I proceed with checking and importing the demo content to your site, please ensure you back up all the current site data. Once the backup is complete, reply to this ticket, and I will begin the process.

Regards,
PenciDesign.

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account and the demo name that you want to install in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

zaman started the conversation

1 year ago

Conversation Start

Hi.
I hope you are having an amazing day.

My client recently bought the theme to redesign an existing site. However, after installing the theme, Penci Shortcodes & Performance, and the demo importer plugin, I tried to import our selected demo. But it seems stuck on the "importing customizer" stage and never finishes importing. We seek your help.

Thanks.
Best regards.
Zaman

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