tim-nieuwpoort replied
Customer Reply
Ok, you can close this one.
Public Ticket #30473
Update Soledad to latest version
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
I’ve replied to your other ticket.
In the future, please avoid creating or replying to multiple tickets for the same issue. Kindly wait for us to review and respond.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Hi,
The update succeeded, however, I see on the homepage (desktop) that the latest recipes are no longer in the 3 columns: https://prnt.sc/XDCEBemexv0h
While this is indicated in customizer.
PenciDesign Supporter replied
Staff Reply
Hi,
In general, if you want to revert to an older version of Soledad after encountering issues with the latest update, please extract the backup file and overwrite the "soledad" folder in your live site directory.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Ok, so when a update failed and I restore here the old version: https://prnt.sc/mGRJEnMsBjxB the website will be up and running again?
Because before you said: Extract the file, zip the wp-content/themes/soledad folder, and then upload it to your site.
PenciDesign Supporter replied
Staff Reply
Hi,
Yes, I mean this tool. It is the best option for backing up and restoring data for your site.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
You mean this tool? https://prnt.sc/mGRJEnMsBjxB
PenciDesign Supporter replied
Staff Reply
Hi,
If the update process goes wrong, you will need to use the tools provided by your hosting to restore it. Since I don't have access to your control panel account, I can't guide you step by step, but you can reach out to your hosting support team for assistance.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
That's not an answer to my question...
I'd like to know how to restore an old Soledad version, in case an update goes wrong.
PenciDesign Supporter replied
Staff Reply
Hi,
Yes, simply update Soledad, clear all cache files, and check again.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Hi,
Yes, but in case the update doesn't go well, how do you restore an old version
PenciDesign Supporter replied
Staff Reply
Hi,
If you have backed up all your data, you can proceed with updating your site to the latest version of Soledad.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Hi,
Thanks.
This is the folder you mentioned: https://prnt.sc/sY0t8_seTG3h And then, what do I do?
I thought it was here, where I also create a backup: https://prnt.sc/mGRJEnMsBjxB
PenciDesign Supporter replied
Staff Reply
Hi,
If you want to restore the old version, simply restore the wp-content/themes/soledad folder from your backup file.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Thanks.
I always back-up the old theme files in DirectAdmin before updating the new theme, that's the way to do it right?
But how can I use the back-up to restore the old version?
PenciDesign Supporter replied
Staff Reply
Hi,
You can update to the latest version, but it's recommended to back up the old theme files first.
Regards,
PenciDesign.
tim-nieuwpoort started the conversation
Conversation Start
Hi,
It's been a year since I updated the Soledad theme. I'm about to update it to the latest version, can I do that without any problems?
I am always afraid that something goes wrong while updating.
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