Image display on mobile devices | PenciDesign Support

PenciDesign replied

8 years ago

Staff Reply

Hi,

You can ask them about that issues - let them know the issue when you upload the images.

Best Regards,

PenciDesign

Jennifer replied

8 years ago

Customer Reply

Hi there
So my image issue has come up again with my new blog post :-(
Link: https://misswalters.com/2017/09/18/vegan-cinnamon-cheesecake/#more-4050

Could you please let me know what to ask/write to my hosting provider?
Thank you

PenciDesign replied

8 years ago

Staff Reply

Hi,

Can you send me your FTP account ( FTP account include: FTP host, FTP username, FTP password ) or your hosting account in a private reply? I will check it help you.

Best Regards,

PenciDesign

Jennifer replied

8 years ago

Customer Reply

Hi, I deactivated jetpack completely. Then the image issues was fixed. Until this morning.
So I deactivated all plugins again. And activated them again step by step.The issue with the images (some images don't load in the frontend) still exists. I have no idea how to fix this.
For example: https://misswalters.com/2017/09/11/mini-cinnamon-buns/#more-3564 on mobile and desktop. Tested browsers: chrome, safari and firefox

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Any ideas?
Thank you so much

PenciDesign replied

8 years ago

Staff Reply

Hi,

If so, let's deactivate this feature from Jetpack.

Best Regards,

PenciDesign

Jennifer replied

8 years ago

Customer Reply

Apparently the feature "Speed up images and photos" caused the issue.

PenciDesign replied

8 years ago

Staff Reply

Hi,

Jetpack have a lot of features from itself.

You can check all features from Jetpack via settings of Jetpack.

Best Regards,

PenciDesign

Jennifer replied

8 years ago

Customer Reply

I only have one jetpack plugin. When I activate the entire plugin the images bug occurs.
How do you mean "deactivating each feature"?

PenciDesign replied

8 years ago

Staff Reply

Hi,

Let's try deactivate each feature from Jetpack and re-check it again.

Seem you're using a feature from Jetpack conflict with this theme.

Best Regards,

PenciDesign

Jennifer replied

8 years ago

Customer Reply

Sorry, I will do this the next time! Ok I haven't re-activated all plug-ins, but after activating JETPACK plugin, the image issue on mobile devices is happening again.

PenciDesign replied

8 years ago

Staff Reply

Yeah, let's do that.

Please do like this in the future when you have something doesn't work before create a new ticket

Best Regards,

PenciDesign

Jennifer replied

8 years ago

Customer Reply

No. I deactivated all plugins and the images are visible now.
As a next step, I will activate each plugin and checkin which causes the image bug

PenciDesign replied

8 years ago

Staff Reply

Hi,

Have you try deactivate all plugins and try again?

Best Regards,

PenciDesign

Jennifer started the conversation

8 years ago

Conversation Start

All blog posts images suddenly aren't displayed anymore on mobile devices (tested iphone 7 and android). Instead there is an empty frame visible. How can I fix this?

Thank you so much.