davidw406 replied
Customer Reply
Ok, I will check with them. Thank you.
Public Ticket #30740
Facebook Errors
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
You should contact the site audit service you used, as I’ve checked all the Facebook share links in the cached version, and they are working correctly without any issues.
Here is an example of one of the links from the report you sent: https://imgur.com/a/yHc3QjL
Regards,
PenciDesign.
davidw406 replied
Customer Reply
What? That isn't the issue. Caching? For facebook 4** Error? After I sent you the screenshots I removed capability again for Facebook sharing and going to our facebook page. I don't need that type of 4** error and number of pages for Google to ding my site for. I am happy to turn it back on for you if you'd like, but if I do that I need a resolution to this quickly. I'll turn it all back on now
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site, and the issue appears to be related to your site's caching system.
Please ensure that you've cleared all site caches and allow Facebook and other bots time to re-scan your site content.
When I checked your site, the Facebook share icon was still visible. It only disappears when I bypass the cache by adding an extra parameter to the URL.
Regards,
PenciDesign.
davidw406 replied
Customer Reply
see screen snips - it shows the 4** error for the "Share" buttons on the posts - this error is on every Post page. Also is a screen snip that shows the huge number of Broken Links which is comprised of the number of Facebook Links that promotes our own facebook page. This link is in 4 different places on every page. I've also included a screen snip of the Facebook pages it goes to which shows as "not signed in" which is then taken as a broken link.
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me the screenshot and take notes. I will review them and provide you with a quick solution.
Regards,
PenciDesign.
davidw406 started the conversation
Conversation Start
I've had to disable Facebook on my Social Media links as well as to share articles. When I have had the site audited it is throwing a 4** error page for every instance of a Facebook link - visiting our FB page or to share a page to someone's FB page.
How do I correct this? Facebook is the only social media that I have seen this error.
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