pedewu1 replied
Customer Reply
closed
Public Ticket #30845
Footer SoMe icons
Conversation thread
pedewu1 replied
Customer Reply
I did not install any plug-ins.
You see, I can edit the home page, but the others can't.
How to solve this?
PenciDesign Supporter replied
Staff Reply
Hi,
The issue comes from the icon element on each page and is related to Elementor’s page loading method. Have you installed any security plugins on your server?
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
Hello,
Could you help me today to fix an issue with Elementor? I still can't log in or do anything on the website.
pedewu1 replied
Customer Reply
OK, let me know when you will finish because I have some work to do on webiste and need have a access to Elementor.
PenciDesign Supporter replied
Staff Reply
Hi,
There are no updates at this time. We're currently checking your site and will update this ticket once everything is resolved.
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
Any news?
pedewu1 replied
Customer Reply
I'm using FileZilla and it works, just checked 5 minutes ago.
PenciDesign Supporter replied
Staff Reply
Hi,
I can't access your site because it shows a "Server Not Found" error. Please check if your hosting is down or if there are any DNS issues. Let me know once it's accessible again.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Can you send me the FTP account details? I need to log in and check some plugin files.
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
Penci,
I did but the problem is still exist :(
PenciDesign Supporter replied
Staff Reply
Hi,
This might be a plugin conflict because Elementor is unable to load the iframe preview and some elements from the Elementor Pro plugin.
To troubleshoot this issue, please disable all plugins related to Elementor and Elementor Pro (except for those included with the Soledad theme).
Then, reactivate them one by one to identify which plugin is causing the conflict.
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
Check in the attachment, it's loading all the time, security mode doesn't work
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me a screenshot of the issue. I've tested editing your site, and all Elementor elements are working correctly.
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
It works, but now I can't edit anything in Elementor
PenciDesign Supporter replied
Staff Reply
Hi,
I've edited your site following all the steps I provided.
Please clear your browser cache and check again.
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
Unfortunately, nothing is changing
PenciDesign Supporter replied
Staff Reply
Hi,
This issue may be caused by the cache plugin. Please try editing the footer block with Elementor, make some changes to the settings, and then click the Update button.
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
I did what you recommended, but I still have a problem.
pedewu1 replied
Customer Reply
Problem solved. Thank you.
PenciDesign Supporter replied
Staff Reply
Hi,
I've fixed this issue by going to dashboard → Elementor → General → Regenerate CSS & Data: click the "Regenerate Files & Data" button.
Regards,
PenciDesign.
pedewu1 replied
Customer Reply
Hello Penci,
Still have problem with this bug, check pls:
pedewu1 replied
Customer Reply
It's works! Thank you!
PenciDesign Supporter replied
Staff Reply
Hi,
I've fixed this issue by updating all Elementor data to the latest version and clearing the site cache.
Please clear your browser cache and check again.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
pedewu1 started the conversation
Conversation Start
Hello Penci,
I don’t know why, but in some places on the website, the social media icons in the footer are unnaturally large and display incorrectly, not only on the 'blog' page but also on other blog posts. How can I fix this? Where is the problem?
Examples:
https://falconacoustics.audio/analiza-akustyczna-wg-nowych-przepisow/
https://falconacoustics.audio/baza-wiedzy/
https://falconacoustics.audio/symulacje-akustyczne-i-obliczenia-akustyczne/
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