nav-menus.php does not open and gives a 500 error

cesitli replied

1 year ago

Customer Reply

Hello, if there is no progress regarding the solution of the problem, please make the return. After all, for a simple problem, I allowed you to delay my work for more than 10 days. Without further tension, if there is no solution, make the return.

cesitli replied

1 year ago

Customer Reply

I think you are joking. I have already lost 10 days. And you are saying wait for us very comfortably. The fact that I am communicating with you without losing my politeness does not require you to push the limits. If you cannot solve it by tomorrow, please complete the return process without any problems. I am not even talking about the cost of the 10 days I lost.

cesitli replied

1 year ago

Customer Reply

I applied the changes you suggested. but the result did not change.

also another site with about 60 plugins on the same server works fine.

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

It's similar to my previous reply—you need to increase the PHP timeout value to 500 or 1000 and set the maximum memory limit to 1024M.

Your hosting has restrictions, so any changes made to the wp-config.php file are not taking effect.

Regards,
PenciDesign.

cesitli replied

1 year ago

Customer Reply

hello
okay, tell me the changes I need to make in php and I will do it. if it will be solved, no problem.

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

All the plugins listed on the ThemeForest sales page work correctly and are fully compatible with the Soledad theme. They function normally on our testing site.

The issue on your site may be related to bbPress, possibly due to:

A conflict with non-UTF8 characters.
Server configuration limiting the PHP timeout.

Please note that the account you provided does not have permission to modify PHP settings on your server, so I am unable to make any changes.

Regards,
PenciDesign.

cesitli replied

1 year ago

Customer Reply

Hello Thank you for your interest. You specifically stated on your theme page that it is compatible with buddypress. How should we proceed from now on?

"WordPress Version 6.7.x Ready – RTL Languages Ready Compatible with GDPR policy & AMP & BBPress & BuddyPress & Woocommerce"

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

I've checked your site, and the issue is caused by the BuddyPress plugin. This plugin inserts custom PHP functions into the menu page, which leads to the problem.

I've deactivated the plugin, and the menu is now working properly.

Please check.

Regards,
PenciDesign.

cesitli replied

1 year ago

Customer Reply

I sent it a while ago

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

For this case, please provide your WordPress admin and FTP credentials in a private reply. I'll log in and check the issue for you.

Regards,
PenciDesign.

cesitli replied

1 year ago

Customer Reply

Hello, after installing the "modern news" demo, nav-menus.php does not open and gives a 500 error. I tried several times and even reinstalled it.
Is there something I missed, I would be happy if you could help.
By the way, it gives an error in other demos as well.

PenciDesign Supporter replied

1 year ago

Staff Reply

Hi,

Please open your wp-config.php file and add the following lines at the top to increase the memory limit:

set_time_limit(3000);
define('WP_MEMORY_LIMIT','1024M');

After adding these lines, save the file and check your website again. If the issue persists, let me know.

Regards,
PenciDesign.

cesitli started the conversation

1 year ago

Conversation Start

Hello, after installing the "modern news" demo, menu.php does not open and gives a 500 error. I tried several times and even reinstalled it. Is there something I missed? I would be glad if you could help me.