firosyd replied
Customer Reply
Hi there,
I deactived the cache in my browser via DevTools in Chrome and I verified the post page video and it's ok.
Thank you for all.
Best regards
Public Ticket #31008
Display Video
Conversation thread
firosyd replied
Customer Reply
Hi there,
Great! Thank you for your support.
I think my cache is taking a long time. If you can check this link: https://legalsaber.com.br/o-calendario-judaico-nissan/. It's referred as video post that also had the same problem.
Thank you very much for all.
PenciDesign Supporter replied
Staff Reply
Hi,
Please check this screen recording of my browser—it is already displaying correctly: https://streamable.com/ewi0uj
Regards,
PenciDesign.
firosyd replied
Customer Reply
Sorry, the images here
firosyd replied
Customer Reply
Hi there,
Yes, by adding a parameter to the end of the URL, the thumbnails appear normally as in the image you sent, but without the parameter the thumbnails do not load.
I have already cleared the browser cache and also the site cache. Note that if I am logged into the Admin and open the Home page, the thumb appears in the video, but if I access the Home page through an incognito window the thumb does not show. Please see the images.
Regards
PenciDesign Supporter replied
Staff Reply
Hi,
I can't confirm whether the browser is still serving cached content or if your site hasn't cleared the cache properly.
You can bypass the cache by adding an extra parameter at the end of the URL and then checking again.
Example: https://legalsaber.com.br/?cache=4343434
Regards,
PenciDesign.
firosyd replied
Customer Reply
I cleaned all the cache (including Firewall from Sucuri), but the videos still display as before. Please try you too.
firosyd replied
Customer Reply
Ok, thank you. I'll check soon.
PenciDesign Supporter replied
Staff Reply
Hi,
I've fixed this issue by modifying the Penci Shortcode & Performance plugin, forcing it to display the normal-quality YouTube thumbnail instead of the high-quality version. This is because some of the videos you inserted do not have a full HD resolution.
Please clear all the browser caches and check again.
Regards,
PenciDesign.
firosyd replied
Customer Reply
Ok, you can to access as Administrator. The plugins option on the menu Admin is available too.
PenciDesign Supporter replied
Staff Reply
Hi,
Please set the account you provided to Administrator, as I need to install additional plugins and modify some plugin files.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
firosyd started the conversation
Conversation Start
Hello!
We've noticed that some videos embeded from Youtube in our website are displaying the player icon but not the cover from video. It's necessary to click on player to show the video cover. It's happening as many posts as modules videos Penci Design. Please see the images attached. Is there any setting to do in order to fix the display?
Thanks for in advance.
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