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Public Ticket #31025

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PenciDesign Supporter replied

Staff Reply

Hi,

The reason you provided is not a valid justification for a refund, as this issue is not caused by the Soledad theme—it originates from your import file. If you're encountering an error related to the featured image, please provide an admin account and the import file you used so we can log in and check it for you.

Regards,
PenciDesign.

Mohit3110 replied

Customer Reply

Also I would like to get refund for this theme I am not satisfied with this we have featured images in the world news category but it is not showing now 

Mohit3110 replied

Customer Reply

These are the post exported from another website through default import method of wordpress

PenciDesign Supporter replied

Staff Reply

Hi,

The issue is that you haven't uploaded featured images for these posts, so they can't be displayed. Please edit each post, add a featured image, and then check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi,

Could you please provide the URL where this issue is occurring? This will help us investigate and assist you more effectively.

Regards,
PenciDesign.

Mohit3110 started the conversation

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