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Public Ticket #31049

White screen and error

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PenciDesign Supporter replied

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Hi,

For this case, please provide your WordPress admin and FTP credentials in a private reply. I'll log in and check the issue for you.

Regards,
PenciDesign.

theweeklychew started the conversation

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I'm getting an error: "There has been a critical error on this website." along with a white screen.  Bluehost disabled the Soledad theme plugin to fix the problem, but now all my formatting is gone.  They say to talk to you about the plugin: I'm using a plugin named Vafpress Post Formats UI, It managed formatting on the website. They had to disable it due to the critical error

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