UCLAStudentMedia replied
Customer Reply
It works now. Thanks
Public Ticket #31220
Woocommerce Authorize.net Plugin
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
I’ve addressed this issue by converting the checkout/cart page into block mode.
Please clear all the browser caches and check again.
Regards,
PenciDesign.
UCLAStudentMedia replied
Customer Reply
I disabled Rocket Loader, purged all caches and it's now giving me the following error:
"An error occurred, please try again or try an alternate form of payment. Accept.js Error: payment nonce is missing
PenciDesign Supporter replied
Staff Reply
Hi,
This issue is related to Cloudflare’s Rocket Loader JavaScript optimization feature. Please go to your Cloudflare dashboard, disable Rocket Loader, purge all caches, and then check again.
Regards,
PenciDesign.
UCLAStudentMedia replied
Customer Reply
The issue happens when I get to entering the credit card information and hit submit. The error "" An error occurred, please try again or try an alternate form of payment."" is what shows up when I hit the "Place Order" button
PenciDesign Supporter replied
Staff Reply
Hi,
Can you send me a screen recording of the issue? I just checked your site using a test card, and it’s working correctly.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
UCLAStudentMedia started the conversation
Conversation Start
Hello, when trying to place an order on my website, customers get an error with placing the order. They get " An error occurred, please try again or try an alternate form of payment."
I have deactivated all plugins and the issue continues. When I finally switched to a different theme the payment processing gateway started working.
I am using woocommerce with authorize.net plugin as the payment gateway and it seems to be having issues with the theme.
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