Skip to content
Public Ticket #31339

Critical Error Opening Customize

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site and found two reasons why it's showing a critical error:

  • One of the installed plugins has added Customizer settings that require high resources, which WordPress is unable to handle properly.

  • Your server has limited resources, preventing the Customizer settings from loading correctly.

To troubleshoot this, please disable all plugins (except for the ones that come with the PenNews theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.

Regards,
PenciDesign.

beckymontpetit started the conversation

Conversation Start

When attempting to open Appearance -> Customize, or Customize Style in PenNews menu, we are getting a Critical Error message page. 

Want to join this conversation or access attachments? Sign in first.