Laetitia replied
Customer Reply
Hello,
Thanks a lot, I was able to activate it.
Have a great day
Public Ticket #31431
Issue with the license
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.
Laetitia started the conversation
Conversation Start
Hello,
I can't use the license for my website.
I bought the Soledad template for my shop, that used to be on Shopify and that I just migrated to Wordpress.
However in the process of the migration, I had to create momentarily a subdomain. This subdomain was simply meant to allow the transfer of the data from Shopify to Wordpress.
Now that the migration is complete, the license tells me it has already been used on a website (my subdomain !), and doesn't allow the activation.
Please note that the template is meant for only ONE website, my shop. The subdomain was simply part of the migration, and the license got confused when the original url reappeared on my website.
I hope this is clear, as I am not native in English.
Can you please make sure that I can activate the license ?
Thank you,
Laetitia Boulant
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