freshde replied
Customer Reply
Please don't do anything right now, we're working to resolve this issue and we'll let you know if we need you for further.
Public Ticket #31585
Theme update breaking our website
Conversation thread
freshde replied
Customer Reply
We've cleared all the caching from the server, still the site is broken unfortunately.
Is the website loading perfectly on your end?
If you can't fix the issue let's revert back the previous theme version to get the website back to the old but unbroken version ASAP.
PenciDesign Supporter replied
Staff Reply
Hi,
The problem is that the SiteGround server is serving content from an old version of Soledad, which is causing your site to appear broken. Please clear all site cache and assets cache, then check again.
Regards,
PenciDesign.
freshde replied
Customer Reply
Hey,
As I informed you earlier that the site got broken after updating the theme, after you updated the theme the website broken again. All the content is now showing in the left sidebar. It's a live site, can you please revert it back ASAP?
Let me know once you're done!
PenciDesign Supporter replied
Staff Reply
Hi,
I've updated https://www.kitchenbathdesign.com to the latest version of the Soledad theme. Please check and let me know if everything is working properly.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please also send me the FTP account or enable the File Editor mode in your WordPress back-end. I need to enable Debug Mode before proceeding with the update process.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please temporarily disable the two-factor authentication, as I’m currently unable to log in.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
freshde started the conversation
Conversation Start
Hey,
We're currently using Soledad Version 8.6.3 and haven’t updated to the latest version yet. We actually tried updating the theme before, but it caused errors and broke the site.
We have another website running the same version of Soledad, and updating it there caused the same issue — so we’ve kept both sites on the older version for now.
Website-1: https://www.qualifiedremodeler.com/
Website-2: https://www.kitchenbathdesign.com/
We’d really appreciate your help in safely updating the theme without running into these breaking issues again.
Let me know if you need anything from our side to get this resolved.
Best,
MSakin
Want to join this conversation or access attachments? Sign in first.
