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Public Ticket #31665

Can't install theme

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

You’ve built this page with full Elementor mode, which removes all the header/footer from the default theme elements/templates. Please check/edit with Elementor and then enable the header/footer again.

Regards,
PenciDesign.

vominhngoc replied

Customer Reply

Can you please check again? The page "Contact" doesn't have the Primary menu. And I'd like for the Primary menu to float together with the scrolling. Is it not called "sticky menu"?

PenciDesign Supporter replied

Staff Reply

Hi,

I’ve checked your site, and the header menu is already sticky on all pages. If there’s any page that doesn’t have this effect, please check the page options in the page editor screen.

Regards,
PenciDesign.

vominhngoc replied

Customer Reply

Thanks - I addressed the issue thanks to your response. I have another quick question please: How do I make the primary menu sticky on all pages?

PenciDesign Supporter replied

Staff Reply

Hi,

The issue is that you’ve uploaded the wrong theme file.

Please extract the downloaded package, open the folder you received and use the soledad.zip file for your installation, and check again.

Additionally, take some time to read the documentation at this link: https://soledad.pencidesign.net/soledad-document/#import-demo 

Regards,
PenciDesign.

vominhngoc started the conversation

Conversation Start

I can't install this theme on my website. Here is the notification:

"Installing theme from uploaded file: themeforest-AA6yWMcC-soledad-multiconcept-blogmagazine-wp-theme.zip

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed."

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