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Public Ticket #3184

Customisation

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PenciDesign replied

Staff Reply

Hi,

Seem you have a cache plugin or another plugin caused that issue.

Please try deactivate all plugins( except plugins come from this theme ) and try it again. After it work, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

swoodhouse91 started the conversation

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Hi there,

I am having an issue with customising the appearance of the Soledad theme. I have included some screenshots to illustrate examples.

On the customisation page, I am able to select each option and it changes in the live preview (using the slider as an example here). However, some styles appear exactly the same- see how Style 3 and Style 5 of the slider appear the same in my live preview.

After I have selected and published Style 5, when I visit my actual website, the slider appears a completely different style which was not visible in my customisation. Similarly, I do not seem able to change the position of the menu, which is appearing as a sidebar style in my live preview. On the website itself, it has positioned itself underneath the banner.

This is growing increasingly difficult as I am not able to accurately make changes to any part of the website. Is this an issue with the Soledad theme?

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