craypen peng replied
Customer Reply
Thank you for your great service and the useful video.
Public Ticket #3222
5.3 update
Conversation thread
craypen peng replied
Customer Reply
Cheers!
I am really appreciated
PenciDesign replied
Staff Reply
Hi,
Yeah, i just back to parent folder and I can see all the folder. But, can you tell me where theme folder located?
Best Regards,
PenciDesign
PenciDesign replied
Staff Reply
Hi,
Seem you have issues with your install before. Because when I tried to remove the old version - It can't be done. So, please send me more your FTP account ( include FTP host, FTP username, FTP password ) or your hosting account. I will re-update it help you.
Best Regards,
PenciDesign
PenciDesign replied
Staff Reply
Hmm, strange.
Ok. No problems, let's send me your admin url and admin account ( username and password ) - in a private reply. I will take it a look help you.
Best Regards,
PenciDesign
craypen peng replied
Customer Reply
I used the auto update function as you described !
Appearance > Themes > click to "Update Now"
then experienced this error "PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"
PenciDesign replied
Staff Reply
Hi,
Have you use auto-update feature from version 5.2?
You just need go to Appearance > Themes > click to "Update Now"
Wait for it done and go to Appearance > Install Plugins > update all plugins come with the theme which you're using.
Best Regards,
PenciDesign
craypen peng started the conversation
Conversation Start
Failed to update from 5.2 to 5.3 due to the error below.
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
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