marcolausantosa replied
Customer Reply
Okay i will be reinstall themes file, thanks for the advice
Public Ticket #32380
Cann't Verify Purchase Code
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
I have checked your site. The issue occurred because the theme could not be activated, even though you used a valid purchase code, as the theme file you uploaded was not legitimate. This means some original theme files had been modified to bypass the registration validation.
We have re-uploaded the original version and activated it for you. Please check again.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
1/ I couldn’t log in due to an incorrect password. Could you please double-check the credentials and resend them?
2/ Based on the report you provided, this issue is related to caching. Please ensure that you have cleared all site and browser caches, then check again.
Regards,
PenciDesign.
marcolausantosa replied
Customer Reply
I have an issue: on certain browsers, such as mobile browsers, the latest articles aren’t updating. Could you please check this as well?
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
marcolausantosa replied
Customer Reply
Thank's for your reply, but It's still show notification for activated the license.
PenciDesign Supporter replied
Staff Reply
Hi,
I have successfully activated your site.
Please check.
Regards,
PenciDesign.
marcolausantosa started the conversation
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I want to verify purchase code but cannot
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