PenciDesign Supporter replied
Staff Reply
Public Ticket #32470
Unable to Revoke Existing License
Conversation thread
primulsite replied
Customer Reply
I'm having the same problem, but I cannot create a ticket because my support has expired...
PenciDesign Supporter replied
Staff Reply
Hi @hoangvm8,
Please create a new ticket and include your purchase code. I’ll check it and help you resolve the issue.
Regards,
PenciDesign.
hoangvm8 replied
Customer Reply
Hi,
I understand that one license can only be used for one website.
However, my previous domain redzone.vn was locked due to circumstances beyond my control, and I can no longer access or continue using that website. I am not trying to use the license on multiple websites at the same time.
Could you please help me revoke or reset the old activation manually so I can use the same valid purchase code on my new domain?
I would really appreciate your support, because I already purchased the theme and the domain change was not intentional.
PenciDesign Supporter replied
Staff Reply
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.
Want to join this conversation or access attachments? Sign in first.
