WP Bakery Page Builder

Public Ticket #32488

Conversation thread

Cultures Traveled replied

8 years ago

Customer Reply

Yay, it works! Thank you so much for you help and going back again to solve the problem. Amazing, prompt customer service.

PenciDesign replied

8 years ago

Staff Reply

Hi,

Edited:

I fixed it help you by add more this code to at the end of htacess file:

\
<IfModule mod_security.c>
    SecFilterRemove 000267
</IfModule>
SubstituteMaxLineLength 100m

Seem your hosting limited value SubstituteMaxLineLength - I just increase it and it's working fine now.

Best Regards,

PenciDesign

PenciDesign replied

8 years ago

Staff Reply

Hi,

We've checked it in 3 hours and seem this issues come from your hosting - your hosting has something related with config to make visual composer elements from the theme can't display. We've download your database, your source codes - keep all plugins activate like now - and move it to another hosting ( we've tried with A2 Hosting ) and it working fine.

Can you help us ask your hosting provider about what the config on their hosting to make it doesn't work help me?

Best Regards,

PenciDesign

PenciDesign replied

8 years ago

Staff Reply

Hi,

Please send me more your FTP account ( include FTP host, FTP username, FTP password ) - if you don't know this account, let's send me your hosting account to I can check it more on this issues help you.

Best Regards,

PenciDesign

PenciDesign replied

8 years ago

Staff Reply

Hi,

Can you send me your admin url and admin account ( username and password )? I will take it a look help you on this.

Best Regards,

PenciDesign

Cultures Traveled started the conversation

8 years ago

Conversation Start

Page Builder does not load when I choose to edit a page by clicking "Edit using WPBakery Page Builder" It opens the edit and acts like it is going to open in page builder but everything is grayed out (see pic).

I deactivated all plugins that did not come with the theme but it still won't load.

Update: I just realized I don't have a cursor at all in my edit posts and pages whether I'm in visual or text mode. I am using a Chromebook if that makes a difference, but previously it has not been an issue with other themes. I have been able to change other texts (menus, widgets, etc)

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