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Public Ticket #32598

Site HS need help quickly

Conversation thread

PenciDesign replied

Staff Reply

Glad when your problems are solved and thank you for your sharing.

Best Regards,

PenciDesign

pierreto007 replied

Customer Reply

The hosting tells me that my site is stable now and that I can try to install the theme update again.

Everything seems to work well, to see in the long run, I'll keep you informed.


PenciDesign Supporter replied

Staff Reply

Hi,

I can say it really difficult to diagnostics the problems without access to your site. In this case, I need to set up a testing environment similar to your site, so please send me:

  • Your server information (name/provider,...)
  • Your PHP version
Thank you for the information.

Regards,
PenciDesign.


pierreto007 replied

Customer Reply

With Soledad 8:0:6 and page speed optimizer deactivated have no more problem actually.

pierreto007 replied

Customer Reply

No, in fact my hosting say the original problem is not related to the cache because the website was running in Apache which had settings for wp rocket active.

pierreto007 replied

Customer Reply

We find the problem, the WP Rocket cache don't work on ningx.

pierreto007 replied

Customer Reply

Thanks, 

We will see if it's from the update of soledad or other.

pierreto007 replied

Customer Reply

I can't give access, the best is if I can come back to the old version.
Please, is very bad time for me, I have motobike accident,

I almost lost my foot and lost a lot of money, but I made money with this site until the update of soledad.

My site had many AMP errors and a drop in visits and now, as the visits were picking up, it's down.

I have a lot of money to pay back, please give me access to the old version so I can start earning money again!


pierreto007 replied

Customer Reply

My hosting indicate :

toutelat_user1 localhost toutelat_base1 Query 0 Sending
data SELECT option_value FROM acf_options WHERE option_name =
'_transient_soledad_pagespeed_sheet_cache_p


pierreto007 started the conversation

Conversation Start

I really want to have link of the old version of soledad.

My principal website have lot of visit today and all the ressource of my server are used, my hosting have limited my account and actually all page indicate error 500.

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