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Public Ticket #32641

Unable to activate the theme on website

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PenciDesign Supporter replied

Staff Reply

Hi,

Please re-upload the theme file downloaded from ThemeForest, and then try activating it again.

Regards,
PenciDesign.

ravi_developer started the conversation

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I have the theme license but when I enter it to my theme, it doesn't allow me to activate.  When I enter license key its says "Sorry, you are not allowed to access this page." Can you please help?

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