Skip to content
Public Ticket #32702

Theme installation failure

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

The issue is that you’ve uploaded the wrong theme file.

Please extract the downloaded package, open the folder you received and use the soledad.zip file for your installation, and check again.

Additionally, take some time to read the documentation at this link: https://pencidesign.net/docs/03-import-demo 

Regards,
PenciDesign.

ibizgroup started the conversation

Conversation Start

Hi 

I purchased this theme, but when I am trying to install it, I get this message:

Installing theme from uploaded file: themeforest-JQmvNd2N-
soledad-multiconcept-blogmagazine-wp-theme.zip

Unpacking the package ...

Installing the theme ...

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Want to join this conversation or access attachments? Sign in first.