luciazw replied
Customer Reply
It works now, and the top slideshow is suddenly showing. Very weird why it was't before.
Anyways thank you!
Public Ticket #3560
using WPbakery to edit home page
Conversation thread
luciazw replied
Customer Reply
Thanks! I'll give it a try now.
PenciDesign replied
Staff Reply
Hi,
I fixed it help you by add more this code to at the end of htacess file:
\\ <IfModule mod_security.c>\ SecFilterRemove 000267\ </IfModule>\ SubstituteMaxLineLength 100m\
Seem your hosting limited value SubstituteMaxLineLength - I just increase it and it's working fine now.
\Best Regards,
\PenciDesign
PenciDesign replied
Staff Reply
Hi,
I don't see that. Also, you don't need to do that, you just need reply here and enable private on the bottom right.
Best Regards,
PenciDesign
luciazw replied
Customer Reply
I sent you the login info in a separate private ticket, let me know if you see it.
PenciDesign replied
Staff Reply
Hi,
I can't check anything if I don't know that information. And we don't do anything bad for our customers. So, don't worry about this.
Best Regards,
PenciDesign
luciazw replied
Customer Reply
Hi Penci,
Is there anything I can do to investigate without sharing my logins?
Thanks,
PenciDesign replied
Staff Reply
Hi,
Please send me:
- Your admin url
- Your admin account ( username and password )
- Your FTP account ( include FTP host, FTP username, FTP password ) or your hosting account.
in a private reply. I will take it a look help you.
Best Regards,
PenciDesign
luciazw replied
Customer Reply
Hi Penci,
I clicked to edit but the WPbakery edit options didn't show up. See attached. Should I reach out to my hosting company for this as well?
luciazw started the conversation
Conversation Start
I tried to use WPbakery to edit my home page but it's not launching at all. Stays on this static blank page. Please see attached.
Want to join this conversation or access attachments? Sign in first.
