Update theme via FTP

Public Ticket #3708

Conversation thread

8 years ago

Staff Reply

Hi,

You're not use our AMP plugin, It come from another AMP plugin, let's ask author of that plugin for this issue.

Best Regards,

PenciDesign

8 years ago

Staff Reply

Yeah, of course I tried with port 22 because your FTP host is sftp.

But, you still need to send me your hosting account to I can get back your admin password to check what's problems.

Best Regards,

PenciDeisgn

8 years ago

Staff Reply

Hi,

Strange. The update doesn't affect with the admin page.

Please send me:

- Your admin url

- Your admin account ( username and password )

- Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.

In a private reply - I will check it help you.

Best Regards,

PenciDesign

8 years ago

Conversation Start

Hi there,

My theme is having issue and a white blank screen appears when I try to log into my site on wordpress.

I am not sure which file to over-write in the FTP Soledad theme folder with this new file that I have downloaded: wp-updates-theme.php.

Please help me

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