Demo import failed

Public Ticket #3768

Conversation thread

PenciDesign replied

8 years ago

Staff Reply

Hi,

If so, seem the cache caused the issues.

You should make sure you clearly all the cache and check it again

Best Regards,

PenciDesign

trishtells replied

8 years ago

Customer Reply

Hi,

sorry for that. I just recognized that my homepage is displayed properly on my mobile device but not on my computer.

So with the blog everything seems to be fine. Only the desktop site isn’t displayed on my pc. I will check this on another computer.

I‘ll text you if there will be problems after that.

Thank you and best regards,

Patricia

PenciDesign replied

8 years ago

Staff Reply

Hi,

Please check your information again - I can't login to your admin with that information

http://prntscr.com/kd8f7p

Best Regards,

PenciDesign

PenciDesign replied

8 years ago

Staff Reply

Hi,

Please send me:

- Your admin url

- Your admin account ( username and password )

- What's demo style you want to import for your site?

In a private reply.

And I will take it a look help you.

Best Regards,

PenciDesign

trishtells replied

8 years ago

Customer Reply

Hi,

thank you so much. I now have imported the right file and the second theme isn't showing in the customizer. But my homepage doesn't change. The page looks like my old theme.

Best Regards,

Patricia

PenciDesign replied

8 years ago

Staff Reply

Hi,

Please go to Appearance > Menus > create or select a menu for your main navigation > scroll down and check to "Primary Menu" - you will fixed the issues with the menu overlapping.

Best Regards,

PenciDesign

trishtells started the conversation

8 years ago

Conversation Start

Dear pencidesign-team,

I wanted to install the hipster demo and used the second way to install it. The installation failed, two themes were overlapping. I figured out how to display my blog propperly, but my customizer don't work anymore. He is still showing two themes.

I used a backup, but the problem still existed. Before the backup my homepage looked like the customizer view. I have already used the reset plugin.

Thank you for helping.

Best regards, Patricia

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