Demo Content install error

Public Ticket #3884

Conversation thread

PenciDesign replied

8 years ago

Staff Reply

Hi,

If you want to switch to another style demo. Please do following steps:

1) Install & active plugin Customizer Reset & plugin Customizer Export/Import ( I installed help you plugin Customizer Export/Import )

2) Go to Appearance > Customize > click to button "Reset" at the top to reset all your customizer data to default.

3) Import demo style ( .dat file ) you want to import to your site - by do following ONLY Way: 2 in this guide - Way 2: Import Only customizer data

Note:

- If you want to switch to another demo style, you just need to do again step 2) and 3)

- After switch to another demo, if you have the issues about menu items appears over screen - you need to go to Appearance > Menus > create/select a menu > scroll down to bottom > and check to "Primary Menu"

Best Regards,

PenciDesign

PenciDesign replied

8 years ago

Staff Reply

Hi,

If so, please send me your admin url & admin account ( username and password ). I will try to find what's the issues.

Best Regards,

PenciDesign

PenciDesign replied

8 years ago

Staff Reply

Hi,

You can check on "Private" at the bottom right of reply box to send me on Private.

Best Regards,

PenciDesign

remaxstudio replied

8 years ago

Customer Reply

Thanks for reply,

how to send you so sensitive data?

PenciDesign replied

8 years ago

Staff Reply

Hi,

Please send me:

- Your admin url

- Your admin account ( username and passowrd )

- What's demo you want to import for your site?

- Your FTP account ( include FTP host, FTP username, FTP password )

And I will take it a look help you.

Best Regards,

PenciDesign

remaxstudio replied

8 years ago

Customer Reply

I solved myself , don't forget to activate whole plugins.

When you activated all plugins , it appeared correctly.

remaxstudio started the conversation

8 years ago

Conversation Start

Hi support ,

I just install theme and prepare to install demo content.

It shown "Sorry, you are not allowed to access this page." after click "import demo now".

How can it solve it? I am admin and I also use chmod to change right of whole folder into 755 in linux file system.

I found someone in the ticketing system that has the same questions, but he does not discourse answer and solved by himself.

Looking for your reply soon.

Thanks.

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